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Oracle today announced that EnergyAustralia has implemented Oracle(r) Utilities Network Management System as its outage management solution. The new system allows EnergyAustralia to quickly identify, report on and resolve power outages, while providing accurate restoration status updates to customers.

EnergyAustralia is focused on enhancing responsiveness to more than 1.5 million customers throughout its 22,275 square kilometer electricity network that includes Sydney, Newcastle and rural areas. Oracle Utilities outage management solution enables the tracking of power outage information at the individual customer level - providing EnergyAustralia?s customer service representatives with enterprise-wide visibility into how an outage affects each consumer. This visibility allows EnergyAustralia to immediately identify power loss problem areas and communicate accurate outage and repair status information to customers. read more